Peningkatan Kinerja Aparatur Melalui Sistem Informasi Short Message Services (Sms) Gateway Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Makassar
Keywords:
Performance Improvement, Apparatus, Information System, Short Message Services (SMS) GatewayAbstract
This study aims (a) to determine the increase in apparatus performance through the information system Short Message Services (SMS) gateway at the Makassar City Investment and One-Stop Service Office, (b) to determine the factors supporting and hindering the improvement of apparatus performance through the Short Message information system Services (SMS) gateway at the Makassar City Investment and One-Stop Service Office. This type of research is qualitative. The data sources used are primary data and secondary data. Data collection techniques used are observation, interviews and documentation. Data analysis techniques used are reduction, data presentation, and conclusion. The results of the study show that a) Productivity of the apparatus through the SMS gateway information system at the Investment and One-Stop Service Office of Makassar City is still not fast enough in processing community SMS data services to issuing data, Inspectorate Apparatuses in Bandung Regency are still not able to operate computers, especially the use of SMS gateways. b) The quality of apparatus service through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is quite good, but there is still a lack of education and training of employees in using the SMS gateway. c) The responsiveness of the apparatus through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is quite good, every time there are complaints and complaints from the public they are always responded to quickly. d) The responsibility of the apparatus through the SMS gateway information system at the Makassar City Investment and One-Stop Service Office is in accordance with the applicable rules or norms. e) Apparatus accountability through the SMS gateway information system at the Makassar City Investment and One-Stop Services Service can already be accounted for and has been implemented properly through the performance of public services
References
Agus Dwiyanto, Agus. (2008). Reformasi Birokrasi Publik di Indonesia. Yogyakarta: Gadjah Mada University Press.
Ahmad, Badu. dkk. (2013). Modul Electronic Government.
Azmi, N. (2020). Peningkatan Prestasi Kerja Aparatur Sipil Negara Badan Kepegawaian dan Diklat Daerah Kabupaten Enrekang
Firdayanti, R. (2015). Pemanfaatan SMS Gateway Dalam Meningkatkan Penanaman Modal Kota Makassar. Skripsi. Fakultas Ilmu Sosial dan Ilmu Politik Universitas Hasanuddin. Makassar.
Hidayatullah, R. (2010). Peningkatan Kinerja Aparatur Melalui Sistem Informasi Sms (Short Message Service) Gateway Di Inspektorat Kabupaten Bandung. Skripsi. Program Studi Imu Pemerintaha Universitas Komputer Indonesia. Bandung.
Indrajit, R. E. (2006). Electronic Government Konsep Pelayanan Publik Berbasis Internet dan Teknologi Informasi. 1–93.
Kadir, Abdul. (2003). Pengenalan Sistem Informasi. Yogyakarta: Andi.
Kusumahadi, D. (2012). Peningkatan Kinerja Aparatur Pemerintah Dalam Upaya Pelayanan Publik Kepada Masyarakat.
Lia, M., & Shofwan, H. (2020). Peranan E-Government Dalam Pelayanan Publik (Studi Kasus: Mal Pelayanan Publik Kabupaten Sumedang). Jurnal Ilmu Administrasi, 11(2), 101–112. file:///C:/Users/Administrator/Downloads/ 2898-265-11413-2-10-20210323.pdf.
Mangkunegara, Anwar Prabu. (2006). Evaluasi Kinerja Sumber Daya Manusia. Bandung: PT. Repika Aditama.
Putra, Toni Wijanarko Adi. (2018). Perancangan Sistem Pendaftaran Pasien Rawat Jalan Rumah Sakit Melalui Short Message Service Gateway (Studi Kasus: RS. Panti Wilasa ‘Dr. Cipto’ Semarang). Jurnal Transformatika 16, no. 1. 53.
Ratminto, Atik Septi Winarsih. (2003). Manajemen Pelayanan. Jakarta: Pustaka Pelajar.
Robbi, Parawu, Hafiz Elfiansya, & Tahir, Nurbiah. (2020). Analisis Kinerja Pegawai untuk Meningkatkan Kualitas Pelayanan Publik di Kantor BPJS Kesehatan Cabang Makassar. Dinamika Governance: Jurnal Ilmu Administrasi Negara, Vol 10 (2) hal. 202-209.
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Sunyoto, Danang. (2014). Sistem Informasi Manajemen. Yogyakarta: CAPS (Center of Academic Publishing Service)
Thoha, Miftah. (2003). Birokrasi dan Politik di Indonesia. Jakarta: Rajawali Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Muhammad Amril Pratama Putra, Sarah Latifa Dinar , Ahmad Taufik

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.