Analisis Kinerja Puskesmas Seberang Padang Dalam Memberikan Pelayanan Kesehatan

Abstract

Health services are one of the important service areas provided to the community. This is done to improve the health standard of the nation. Puskesmas play a very important role in the process of health development. Community Health Centers are also required to improve their performance optimally to provide good health services to the community. However, after making initial observations the researchers found that the service the patients felt was unsatisfactory. This study uses the theory of public bureaucratic performance put forward by Agus Dwiyanto which can be measured through Productivity, Service Quality, Responsiveness, Responsibility and Accountability. The method used in this research is a qualitative research method with a descriptive research design. Data collection techniques were carried out by interviews and documentation. While the data validity technique was carried out using source triangulation method by selecting informants by purposive sampling and accidental sampling. The results of research conducted at the Seberang Padang Health Center, seen from the level of productivity, can be said to be good, although not optimal. This is because the targets for productive age programs/activities set at minimum service standards have not reached the target. From the level of service quality, it can be said that it is not optimal. This is because infrastructure in productive age activities is inadequate. From the level of responsiveness in responding to complaints it can be said to be good even though the infrastructure for complaint services is still not optimal. Meanwhile, the level of responsibility and accountability has been going well.